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Blue Nile

Services:

Jewelry

Education, Guidance, Diamonds & Fine Jewelry
Phone: 800-242-2728 
 
Overall Rating
4.8 out of 5.0
Quality of Service:
4.8/5.0
Responsiveness:
4.8/5.0
Professionalism:
4.8/5.0
Value for Cost:
4.7/5.0
Flexibility:
4.7/5.0
 
665 Total Reviews
 
ee
Wedding: 1/25/14
4.8 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
5.0/5.0
When I was shopping for the ring the prices for brick and mortar shops and online retailers was so different I decided to give the online thing a go. Mostly compared James Allen and Blue Nile as those were the two sites that seemed to have the most reviews and info available. Both businesses had excellent customer service responding to my multiple emails on the same day and my calls were always handled professionally, provided the information I wanted, and I felt treated me like a valued customer. I admit I liked James Allen's site better as there's pictures of the actual diamond, while the best I could find for Blue Nile's was the pictures included on the GIA certificates. In the end I went Blue Nile as I needed a custom size ring that James Allen couldn't provide and didn't feel like ordering the ring and diamond from different vendors. I was expecting to pay a little extra for the ring to be custom sized, but they did it free of charge which I appreciated. I ordered on a Monday, the ring shipped on Friday and I had the package in my hands the following Monday. I have read that some people don't like the packaging Blue Nile ships with, but in this case I really don't mind. It came as a nondescript UPS package with no vendor label anywhere on the outside packaging. (Pretty useful as my fiancee had to sign for the package). The ring itself looks amazing, probably better than what the sample pictures show in my opinion. The diamond is perfect and exactly what I was expecting after viewing so many in store. I admit I was extremely anxious about paying so much for a ring sight unseen, but the whole process was extremely easy, customer service fantastic, and the product exceeded my expectations. I would order from Blue Nile again in a heartbeat.
G.W.
Wedding: 4/20/13
0.0 out of 5.0
Quality of Service:
0.0/5.0
Responsiveness:
0.0/5.0
Professionalism:
0.0/5.0
Value for Cost:
0.0/5.0
Flexibility:
0.0/5.0
EVERYONE never use Blue Nile Jeweler!! While fixing the engagement ring they chipped the diamond and expect to do nothing about it, except give a smaller, chapter one because they don't have a comparable one in stock! I was given this information today, the ring was originally going to be back on Eva Marie Robertson finger tomorrow.... Big thank you to Blue Nile...
EVE
Wedding: 10/6/12
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Blue Nile, is the Best Jewelry site, online !!! What you see ! Is Trully what you Get !!! Best, fast sihipping ever! $5.00 for an over night FedEx ! Best , Safest online Shopping !!!! Thanks..... :)
Joshua
Wedding: 5/19/12
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Our rings are incredible. We will always use blue nile from now on.
Erin
Wedding: 5/12/12
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Blue Nile rings are a fantastic value compared to jewelry stores, and so beautiful. My fiance bought my engagement ring on their website, and after shopping around in a bunch of stores for our wedding rings we ended up going back to Blue Nile. Both my engagement ring and my fiance's wedding ring were too large on arrival, and the resizing process is very easy. When we sent my engagement ring back, it did take about 3 weeks to come back (I suppose with resetting the diamond) but with his wedding band (simple white gold band - comfort fit) it came back in 5 days in the smaller size. We will certainly go back and buy jewelry there in the future.
Galadremin
Wedding: 5/5/12
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I absolutely love my engagement ring and wedding band from Blue Nile. They are exquisite! The quality of their rings is amazing! I have had my engagement ring for 2 years now and it looks like it is new. The diamonds are of such high quality! My husband loved the flexibility on the site and how you can customize everything to the smallest detail. I am loving my rings and the pricing seems quite reasonable! Outstanding quality! I would recommend to any groom to get the rings from...
Joni
Wedding: 4/28/12
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I love my engagement ring and our wedding bands from Blue Nile! It was so easy to find and pick out exactly what we wanted on the website. I highly recommend Blue Nile!
Jeanette
Wedding: 4/28/12
4.5 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
4.5/5.0
Value for Cost:
5.0/5.0
Flexibility:
3.0/5.0
We looked at multiple jewelers before settling on Blue Nile for my engagement ring. Blue Nile by far has the best prices and selection, especially for Asscher cut diamands (some jewelers don't offer Asscher at all!). Ring came in super fast and as ordered and appraised for way over what was paid for it. My fiancee did not have any complaints about the ordering or payment process. I have also gone back and forth with customer service via email regarding which wedding band will work with my engagement ring. They are very good about responding and answer questions well, though the responses did not always come from the same person each time, which was a little odd. 3 stars for flexibility because you cannot customize anything but the center stone.
nonnie79
Wedding: 4/11/12
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I love my ring from blue nile!! I wanted an asscher cut diamond' which are hard to find, but they had a nice selection. I would totally shop there again!!
Josiah
Wedding: 3/31/12
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I bought the engagement ring from Blue Nile. Service was fast and reliable. Would definitely use them again.
crystalmae
Wedding: 3/18/12
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
My husband bought my engagement ring here, and I liked it so much (and he appreciated the helpfulness of the company) that we got our wedding bands here as well! I also purchased necklaces for all my bridesmaids. Great value and beautiful jewelery.
hulakris12
Wedding: 3/10/12
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I love my ring and my husband's band. It is a great value for gorgeous rings.
Stacy
Wedding: 1/28/12
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Beautiful rings and great customer service
Army_wife2012
Wedding: 1/14/12
4.8 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.0/5.0
Wide variety of diamonds and other gemstones and beautiful bands to set them in. Allows you to choose your individual diamond/gemstone and the setting and the band! Would definitely recommend to a friend!
jencwang
Wedding: 1/7/12
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Fast, efficient, and you get to customize your own jewelry! My husband bought my engagement ring from Blue Nile online for a great price. The ring was delivered on time via overnight FedEx which required a signature for tracking purposes. We then ordered wedding bands as well and the same promise and same prompt service was delivered....
Amber and Jason
Wedding: 12/20/11
4.8 out of 5.0
Quality of Service:
4.5/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.5/5.0
Blue Nile (www.bluenile.com) worked very closely with my groom to find the perfect diamond and engagement ring. The positive experience he had with Blue Nile led us to purchase our wedding bands from them also. The web site is easy to navigate, prices are excellent, and all diamonds come with an appraisal and certification. I would highly recommend Blue Nile to all brides and grooms for wedding jewelry.
suzanne3183
Wedding: 12/17/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
My husband bought my engagement ring from Blue Nile. Not only did it complement an antique band from his grandmother, but the customer service representative found a better diamond than my husband had originally found...and it still fit perfectly in his budget.
Clara
Wedding: 11/19/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Gorgeous engagement ring provided by Blue Nile that we received in just a couple of business days after we placed the order! We were wary of buying a diamond ring off the internet, but Blue Nile was perfect and the ring exceeded our expectations and came with an appraisal value that was much higher than the price we paid! Great company, great products.... we will definitely buy more jewelry from them in the future.
Jennifer
Wedding: 11/19/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Blue Nile has an amazing selection of jewelry at fair prices. My engagement ring and wedding band came from Blue Nile, and I get compliments all of the time! Even though they are mostly an online company, when you call to place an order, they make you feel like your in a high end jewelry store, answering all of your questions, making recommendations, etc...Bottom Line: Blue Nile is amazing, I would recommend them without reservation.
Andrew
Wedding: 11/19/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Blue Nile is great! Engagement Ring, Wedding Bands, and other jewelry all purchased from Blue Nile and will be purchasing from them again in the future.
 
 
Find Blue Nile reviews from newlyweds in New Orleans that used Blue Nile for wedding Jewelry services.